Refund Policy

1. Right of Withdrawal (EU Customers)

In accordance with EU consumer protection laws, customers have the right to withdraw from their purchase within 14 days of receiving the product, without providing a reason.

To exercise this right, you must notify us through the Outlina website within the 14-day period.

2. Return Conditions

Returned items must:

• Be unused, unworn, and in original condition

• Be returned in the original packaging

• Not show signs of wear, damage, or washing

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale

• Gift cards

• Items damaged due to improper use

4. Return Shipping

• Customers are responsible for return shipping costs, unless the item is defective or incorrect.

• We recommend using a trackable shipping service.

• Outlina is not responsible for lost or delayed return shipments.

5. Refunds

• Once the return is received and inspected, you will be notified of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method.

• Refund processing may take 5–10 business days, depending on the payment provider.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us through the Outlina website.

7. Late or Missing Refunds

If you have not received a refund:

• Check your bank account again

• Contact your payment provider

• If the issue persists, contact us through the Outlina website

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page.